1500 Ferragamo Boots. Undoubtedly Walked Out With Nothing
Its a stupendous store layout, the choice is quite good in comparison with on-line as sometimes you wish to see in individual, what you're shopping for with: High quality, Materials Sturdiness and Price. The staff right here will greet however then not trouble that can assist you search for something, got here in to discover a Father's day gift, was serious about getting my father the Gancio or the penny loafer, couldnt receive any assistance so I left. Perhaps I'll attempt again for one more occasion, as with Ferragamo for myself I store online or at a division store like Bergdorfs or Saks, but with buying a present for somebody, I should see it in person, they need to have better customer service.
I love the brand and there types. My overview is about there customer support. There gross sales employees had been very rude.I wasn't handled nicely at all and it was a giant flip off.
PLEASE Don't Shop Here! The worst customer support I have experience in all luxury retail. Should you want to purchase ferragamo belt women (I do know some individuals love the consolation of their footwear) PLEASE go through a department store. Ferragamo critically wants to enhance their customer service, they've misplaced me as customer for all times, and as you see via other reviews many costumers really feel the identical approach If you're going to have ridiculous return policies, then you definately completely have to notify the client Before the purchase is made.
terrible corporate service & bait/switch. bought pair of footwear with defect. I called store and asked what to do they usually referred me to local shoe cobbler. Seems (I) they've an really useful restore store in NJ, and (II) When you Send THE Footwear FOR Restore THEY VOID ANY Warranty FOR Alternative. So I spent $650 on my footwear, paid $100 to get them fixed (OUT OF MY POCKET), am advised since they cannot be fastened and footwear have been modified (in attempt to repair them) "HOPE You could have A great DAY (AND You're SHT OUT OF LUCK DUMB Buyer)"
I'm dumbfounded that this retailer has not gotten a review better than 3 Stars since June of final year. That represents a colossal failure on the part of their management who I'm stunned are still employed. Any store that expenses these prices better have customer service that's on level. I am speaking overly gracious, useful and apologetic individuals who facilitate an experience worthy of more than 5 extra stars. Sadly, they do not. Happily, they have competitors in the class I purchase which is, after all, shoes. Administration should most likely take a trip to an area Nordstrom and see how they do enterprise, paying careful consideration to the employees's demeanor and candor. The experience at this retailer and their ratings reflect an institutional failure in customer support which is inexcusable, particularly in this economy. Given the actual fact that they are the manufacturer, I must assume that margins are a minimum of double what they're at Nordstrom, but they act like they're doing me a favor. Add the 8.875% gross sales tax that I don't must pay in the nice state of NJ, and there's not a whole lot of gray area who's going to get my money. Individuals, your shoes start at about $540. perhaps the shopper experience you try to provide ought to replicate that. I obtained better service shopping for a pair of Converse at the mall from a highschool child who called me "dude". Try to be ashamed.
I really like this retailer. It is fairly massive and the shoe choice is gorgeous. They even have an assortment of collector's shoes which might be inspired by the archives. For those who love Florence and/or shoes, that is heaven. Rocky assisted me. She was easygoing and informative. This was a fantastic experience.
I am penning this overview for Customer support/Cellphone Service for this retailer. Unfortunately I need to agree with the reviewers under that the workers has an attitude. After buying slip ons, we had a observe up call to verify delivery and billing data. The person who called "G" was extremely impatient and rude. This is not the type of therapy you'll expect after buying $600+ greenback footwear... I understand that there's pleasure within the merchandise because of its high quality. This give you no excuse to be rude and brief with your clients, including your paying ones. These workers are simply seems to be. Don't let your outfit get to your heads guys...
Lovely store! I've adored this brand for quite someday. This store has a Lovely structure that compliment the designs. The employees is pleasant and useful however not pushy.
I discover coming on to the shop a lot easier than looking and pecking online so you can see, really feel and try on the gadgets. Choice is first rate, I wish there have been extra of the whole lot. I did should knock off one star for their return coverage. I perceive they don't need to get caught with the store product however that motivates me to only browse in the store and buy from massive title shops because they stand behind their return coverage. As for gross sales associates, some are good....they treat me a lot better once i are available throughout the workday in my Armani suit than they do on a Saturday when i've bought on denims and a sweatshirt....don't really admire that as I am the identical individual with the same checking account.
I had the worst customer support experience ever! not with the gross sales person however with the delivery department, because the gross sales person that helped me was off. After studying the reviews I do know have a transparent picture why. They do not perceive the mission, worth or the requirements of a excessive-finish model so I requested to be refunded before my buy was even shipped.
I do not usually give out one star opinions except you earned it (this is my second). Nonetheless Ferragamo went out of their option to get this one. Stopped in after leaving Dolce to visit a couple of friends that work here. Went up to the males's division with my wife and immediately felt uncomfortable as two of the girls working there began to level at her and giggle to one another. Both of us have been dressed fairly properly, me sporting a nice blazer, button down, denims and boots and the spouse additionally appropriately attired in a dress. Asked someone if both of my acquaintances were available and was given a snooty reply. Guess what? I do not want something from here. We store on 5th as a result of we are able to, not as a result of you could have some primary human requirements important for all times. Get a clue. Instantly turned and left, strolling past the still giggling buffoons and over to Versace were we get top notch service Each TIME.
We had an amazing expertise at the moment and each time we come for a visit! Davide was fantastic in men's part and even gave us fun restaurant tips!! We will be back!
The procuring expertise is very unpleasant. The Asian man who was new there received me the fallacious product after I waited him for over 20 mins only for checkout. After returning house I discovered that was not even of the identical design I needed so I came again next day. Also the price he advised me the first day was barely totally different from the price he claimed the next day (which he refused to acknowledge). I understand he simply needs time to know his enterprise more, but he looks like he does not care about his faults at all. It's not about the additional worth or the inconvenience exerted on me. It is concerning the perspective he treats his customer. Is it right to be so arrogant and irresponsible as a salesperson in a excessive-finish luxurious retailer?
My evaluation is directed for the Customer support/Phone Providers of Salvatore Ferragamo. Unfortunately I must agree with the opposite reviewers that there was perspective on a part of the workers. We had purchased slip ons, and the shop requires verification of delivery tackle. The customer support lady "G" was extremely impatient and the alternative of what a high end retailer is anticipated to deliver. This is very disappointing service, given the sneakers weren't "low-cost" by any means. I understand that it is one thing to be proud of a product and know the brand nicely. But this on no account implies that the shop can be rude to its hardworking customers. It is wanting like these employees let being a high finish retailer get to their heads. Give it a break...
Stunning product and all the time great service, Anthony is all the time useful and offers great service each pre and put up buy!
Obsessive about this retailer. Numerous retailer on fifth Ave have snarky folks working there that cannot even afford the products they work for . Trust me I know bc half of them are associates of mine. Anyways I at all times prefer to stop by Ferragamo and see what's new. The associates within the girl's division are amazingly form. They do not decide you it doesn't matter what. Form of reminds me of Barneys which is also glorious. Love this retailer and wonderful staff in the lady's
I purchased two pairs of stunning sneakers. I wore them and the plastic bows (3) broke off through the very first sporting. These bows lined up on the back of the ankle and were a focal level. I returned to a neighborhood store in Scottsdale, who advised me that he could not refund the money, however, would return to New York. I had my receipt and had the supervisor make me a duplicate. I also took the managers card and had him write on the back of the card that I returned two pairs of shoes. 3 months later, I nonetheless had not been contacted nor, had I acquired a refund. I known as the net customer support, who appeared up my order and said she would have applicable personnel look into it. I didn't receive a call, however, acquired an email that they were refunding one pair of sneakers and returning the opposite pair. Not repairing the opposite pair, just returning?? This is a designer I will never purchase from again because of their business practices. The footwear are cute but, do not hold up for carrying. Ought to have refunded both pair.
So the runway show for autumn/winter may be very wonderful..However what a tease!! Virtually nothing from the show is actually of their NYC "flagship" retailer!!!!!!! It turns out that many runway reveals from prime designers are in reality total teases. So what is the purpose? Get the punter in, then say Oh sorry sir we didn't really make that. Discuss false promoting?
Up till this point, I've by no means heard a salesperson discuss me behind my again. Simply walked in, browsed around, asked a query about their sneakers. 2 seconds later and a few toes away, he scoffs to another salesperson about my sneaker query. Actually? If you are going to make adverse comments about customers and their ridiculous questions, at the least wait until they are out of earshot! I know fifth Ave is rough, most likely lots of vacationers asking how to get to FAO or Central Park. However if you happen to were paying consideration, you'd've seen that I walked in carrying $1500 Ferragamo boots. Definitely walked out with nothing. Get your stuff together guys, you are able to do manner higher.
I don't write evaluations I like to examine them. Nevertheless the horrible customer service and satisfaction with on-line purchases is the worst I ever had. My package was not delivered. I used to be not capable of get a refund. It took me 3 weeks to get my cash again.